Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use our website or services, we may collect the following information that you voluntarily provide:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, business address, tax identification number
• Service-Related Information: Pallet quantities, sizes, preferences, delivery locations
• Payment Information: Credit card details, billing address, payment history (processed securely through third-party payment processors)
• Account Information: Username, password, account preferences if you create an account
• Communication: Information provided in emails, phone calls, or other correspondence with us

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device type
• Usage Information: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze site usage
• Location Data: Approximate location based on IP address for service area verification

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Process and fulfill your orders for pallets and related services
• Arrange delivery, pickup, repair, or recycling services
• Communicate about your orders, including confirmations, updates, and notifications
• Provide customer support and respond to your inquiries
• Process payments and maintain transaction records

2.2 Business Operations

• Manage your account and maintain customer relationships
• Send service-related notifications and updates
• Conduct quality assurance and improve our services
• Maintain business records and comply with legal obligations
• Prevent fraud and enhance security

2.3 Marketing and Communications

• Send promotional materials, newsletters, and special offers (with your consent)
• Inform you about new products, services, and company news
• Conduct surveys and gather feedback to improve our offerings
• Personalize your experience and provide relevant content

2.4 Website Improvement

• Analyze website usage and performance
• Improve website functionality and user experience
• Develop new features and services
• Troubleshoot technical issues

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors for transaction handling
• Delivery and logistics companies for transportation services
• Cloud hosting providers for data storage
• Email service providers for communications
• Analytics providers to understand website usage
• Customer relationship management (CRM) platforms

These service providers are contractually obligated to use your information only as necessary to provide services to us and are prohibited from using your information for their own purposes.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your options regarding your information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, legal proceedings)
• Government or regulatory requests
• Enforcement of our Terms of Service or other agreements
• Protection of our rights, property, or safety, or that of others
• Investigation of potential violations of law

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage:

4.1 Types of Cookies

• Essential Cookies: Required for basic website functionality and cannot be disabled
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalize your experience
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

4.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may limit your ability to use certain features of our website. You can manage cookie preferences through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Privacy, search, and services > Cookies

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit using SSL/TLS technology
• Secure servers and databases with access controls
• Regular security assessments and updates
• Employee training on data protection and privacy
• Limited access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant providers

While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• Duration of our business relationship with you
• Legal, regulatory, tax, or accounting requirements
• Legitimate business purposes (fraud prevention, dispute resolution)
• Your consent or requests for deletion

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access, review, and update your personal information. You can update your account information by logging into your account or by contacting us directly.

7.2 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations. Note that we may need to retain certain information for legal compliance, dispute resolution, or legitimate business purposes.

7.3 Marketing Communications

You can opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Updating your communication preferences in your account settings
• Contacting us directly to request removal from marketing lists

Note that even if you opt out of marketing communications, we may still send you service-related messages (order confirmations, account notifications, etc.).

7.4 Do Not Track

Some browsers include a Do Not Track (DNT) feature. Our website does not currently respond to DNT signals. You can manage cookies and tracking through your browser settings as described above.

8. Children's Privacy

Our services are directed to businesses and not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected, used, and shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Exercise privacy rights without discriminatory treatment

To exercise these rights, please contact us using the information below. We will verify your identity before processing requests.

11. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain personal information. We do not sell personal information as defined under Nevada law. If you have questions about our privacy practices or want to exercise your Nevada privacy rights, please contact us.

12. International Users

Our services are based in the United States. If you access our website from outside the U.S., your information may be transferred to, stored, and processed in the U.S. where our servers and databases are located. By using our services, you consent to the transfer of your information to the U.S.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new effective date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.