Warranty & Quality Guarantee
We stand behind every pallet we sell. Our comprehensive warranty and quality guarantee ensure you receive pallets that meet specifications and perform as expected.
Our Quality Promise
Quality isn't just a buzzword at Las Vegas Pallets—it's a guarantee. Every pallet we sell is inspected, graded, and backed by our comprehensive warranty program.
We understand that pallets are critical to your operations. A failed pallet can mean damaged products, workplace injuries, and costly delays. That's why we've implemented strict quality control processes and offer one of the industry's best warranty programs.
Our warranty isn't filled with fine print designed to deny claims. It's straightforward coverage that protects your investment and gives you confidence in every pallet purchase. If something goes wrong, we make it right—quickly and professionally.
Protected by Our Guarantee
Warranty Coverage
Different grades receive different warranty terms based on their condition and intended use
New Pallets
Comprehensive Coverage
Grade A Used Pallets
Structural Coverage
Grade B/C Used Pallets
Basic Coverage
Our Quality Standards
Clear, specific criteria for each pallet grade ensure you know exactly what you're getting
Grade A Standards
- No missing, broken, or cracked boards
- All fasteners secure and properly placed
- Clean appearance with minimal wear
- Meets full load capacity specifications
- Suitable for high-quality shipping and display
- Dimensional accuracy maintained
Grade B Standards
- Minor cosmetic imperfections acceptable
- May have been repaired but structurally sound
- Some board replacement or reinforcement
- Suitable for general warehouse use
- Meets load capacity for standard applications
- Cost-effective for non-critical applications
Grade C Standards
- Functional but shows significant wear
- May have visible damage or repairs
- Suitable for light loads or single-use
- Cost-effective for budget applications
- Not recommended for long-distance shipping
- Ideal for storage or limited handling
Return Policy
Flexible return options to protect your investment
Within 7 Days
Delivery Issues
Process
Contact us immediately if pallets don't match order specifications, quantities are incorrect, or there's visible shipping damage. We'll arrange pickup and replacement at no cost.
Eligible Issues
- Wrong quantity delivered
- Wrong grade or size
- Shipping damage
- Doesn't match order
Within 30 Days
Quality Issues
Process
Report quality concerns with photos showing the issue. Our team will review and arrange inspection if needed. Valid quality claims receive full refund or replacement.
Eligible Issues
- Structural defects
- Misgraded pallets
- Hidden damage
- Doesn't meet specifications
Extended Warranty Period
Manufacturing Defects
Process
For defects appearing during warranty period, submit claim with purchase information and photos. We'll review and provide resolution within 3-5 business days.
Eligible Issues
- Premature failure
- Manufacturing defects
- Below-specification performance
- Unexpected structural issues
Warranty Claim Process
Filing a warranty claim is simple and straightforward—here's how it works
Document the Issue
Take clear photos showing the problem from multiple angles. Include overall views and close-ups of specific defects. Note the quantity affected and keep your original purchase receipt.
Pro Tips:
- Photograph entire pallet and specific problem areas
- Include something for scale reference
- Take photos in good lighting
- Note date when issue was discovered
Contact Our Team
Call us at (702) 555-1234 or email warranty@lasvegaspallets.com with your photos, order number, and description of the issue. Our warranty team responds within 4 business hours.
Pro Tips:
- Have your order number ready
- Describe the issue clearly
- Specify how many pallets are affected
- Mention timeline of when issue appeared
Claim Review
Our team reviews your claim, typically within 1 business day. For complex cases, we may schedule an in-person inspection. Most claims are approved immediately for standard warranty coverage.
Pro Tips:
- Respond promptly to any questions
- Keep problematic pallets accessible
- Don't discard pallets until claim is resolved
- Provide additional photos if requested
Resolution
Once approved, we arrange pickup of defective pallets (if required) and delivery of replacements or issue a refund. Most resolutions are completed within 3-5 business days.
Pro Tips:
- Schedule convenient pickup time
- Verify replacement order details
- Inspect new delivery upon arrival
- Keep documentation for records
Need Help Filing a Claim?
Our warranty team is here to help. We'll walk you through the process and ensure your claim is handled quickly and fairly.
Warranty Exclusions
For transparency, here's what's not covered by our warranty
Normal Wear and Tear
Gradual degradation from normal use over time is not covered. Pallets are consumable items that deteriorate with use.
Examples:
- Surface wear from handling
- Fading or discoloration
- Minor splinters or rough spots
- Expected aging of wood
Misuse or Abuse
Damage resulting from improper use, overloading, or exposure to conditions beyond normal pallet operations.
Examples:
- Exceeding rated load capacity
- Outdoor storage without protection
- Chemical exposure or contamination
- Impact damage from equipment
Modifications
Any pallets that have been modified, altered, or repaired by the customer or third parties after purchase.
Examples:
- Customer repairs or modifications
- Added components or hardware
- Altered dimensions
- Non-standard attachments
Force Majeure
Damage caused by events beyond our control including natural disasters, accidents, or unforeseeable circumstances.
Examples:
- Fire, flood, or natural disasters
- Accidents or collisions
- Vandalism or theft
- Pest infestation
Warranty FAQs
Common questions about our warranty and quality guarantee
What exactly does your warranty cover?
Our warranty covers structural defects, manufacturing flaws, and pallets that don't meet the specified grade standards at the time of delivery. The specific coverage and duration depend on the pallet grade you purchase. New pallets receive comprehensive 12-month coverage, Grade A used pallets get 6-month structural coverage, and Grade B/C pallets have 30-day basic coverage.
How do I know which grade I should purchase?
Grade selection depends on your application. Grade A (new or like-new) is ideal for shipping, high-value products, and customer-facing applications. Grade B offers great value for general warehouse use with minor cosmetic issues but full structural integrity. Grade C is perfect for budget-conscious buyers, single-use applications, or light storage needs. Our team can help assess your requirements and recommend the optimal grade.
Can I return pallets if I ordered the wrong quantity?
Yes, if you haven't used the pallets and notify us within 7 days of delivery, we can arrange return pickup for a restocking fee of 15%. However, if the error was on our end (we delivered the wrong quantity), we'll correct it at no charge. Custom-sized pallets are generally non-returnable unless defective.
What happens if a pallet fails during the warranty period?
If a pallet fails due to structural defects or manufacturing issues during the warranty period, we'll replace it free of charge. Simply document the issue with photos, contact our warranty team, and we'll arrange for replacement. Most warranty claims are processed within 3-5 business days.
Do you offer warranties for custom pallets?
Yes, custom pallets receive the same new pallet warranty—12 months comprehensive coverage against defects and failures to meet specifications. Since custom pallets are built to your exact requirements, we guarantee they'll meet the specifications we agreed upon. Custom pallets are non-returnable unless defective or don't meet specifications.
How do I file a warranty claim?
Filing a claim is simple: (1) Take photos of the issue, (2) Contact us at warranty@lasvegaspallets.com or (702) 555-1234 with your order number and photos, (3) Our team reviews your claim within 1 business day, (4) We arrange replacement delivery or refund. Most claims are resolved within a week.
Are there any costs associated with warranty claims?
Valid warranty claims have no cost to you—we cover replacement product and delivery. If we need to pick up defective pallets for inspection, there's no charge. However, if inspection reveals the issue isn't covered by warranty (such as misuse or normal wear), there may be a service fee. We always inform you before charging anything.
What if I discover an issue after the warranty period?
While warranty coverage expires after the specified period, we still want to help. Contact us to discuss the issue—in some cases, we may offer discounted replacement or repair services. We stand behind our products and value long-term customer relationships beyond formal warranty periods.
Can I purchase extended warranty coverage?
Yes, for large orders (100+ pallets), we offer extended warranty programs. Contact our sales team to discuss options. Extended warranties can include longer coverage periods, enhanced replacement terms, and priority claim processing. Pricing varies based on order size and pallet grades.
What makes Las Vegas Pallets' warranty better than competitors?
Our warranty stands out because we actually honor it. We have a dedicated warranty team that responds quickly, we don't make it difficult to file claims, and we resolve issues fast—usually within days, not weeks. Plus, our quality control means you'll rarely need to use the warranty. Over 95% of our customers never file a warranty claim because the pallets perform as expected.
File a Warranty Claim
Submit your warranty claim or quality concern using the form below
Get a Free Quote
Fill out the form below and we'll respond within 24 hours
Information to Include
- Order number and purchase date
- Quantity and grade of pallets affected
- Detailed description of the issue
- Clear photos showing the problem
- When the issue was discovered
For urgent warranty issues, call us directly at (702) 555-1234. Our team typically responds to warranty claims within 4 business hours.
Buy With Confidence
Our comprehensive warranty and quality guarantee mean you can purchase pallets with complete confidence. We stand behind every pallet we sell.